Information on credit

You can check the balance on your PayLife prepaid card at any time. Here you will find full details of the various options, and how they work.

Online balance inquiry

Check the balance of your PayLife prepaid card online.

How to check your balance online

Have the following ready:

  • The card number of your prepaid card 
  • Your personal access code ('customer control number') 


Where to find the access code

You find your personal access code ('customer control number') in the documents you have received together with your card.

For non-personalized gift cards or cash4web the access code is printed on the back of the card respectively on the voucher.

Available data

View at any time:

  • your current level of credit
  • a list of your transactions


Can't find your access code?

If you have misplaced or forgotten your access code, please call us during service hours and we will be happy to help.

Phone: +43 (0)5 99 06-6100​​​​​​​​​​​​​​ 
Service hours: Mo - Fr, 8 am - 4:30 pm 

Check your balance online

Available for every PayLife prepaid card and free of charge.

Online balance inquiry 

SMS balance inquiry

Want to check your balance via text message? Simply register via SMS to use this convenient option.

How to check your balance by SMS

Register & activate SMS services

Send an SMS containing your card number (without spaces). 
Having completed the one-time registration, you can check your balance at any time via the registered mobile number. 

Check current balance

Send an SMS containing "?" to receive a text message containing your current balance. 


Deactivate Info SMS (Mastercard RED only)

Cardholders of Mastercard RED (contactless) will receive a text message after every transaction as a free service.

To deactivate this option send an SMS containing "stop". 

Deactivate SMS services

To deactivate all SMS services send an SMS containing "ende".

Change mobile number

First, please deactivate SMS services for the old mobile number. From the next working day onwards, you can activate the new mobile number.

Good to know

The number for all inquiries is +43 664 660 4404

Registration and use of SMS services is free*. The only charge is the cost of sending an SMS message imposed by your mobile network operator. 

*Subject to change

Check balance via SMS

Available for most PayLife prepaid cards.

+43 664 660 4404​​​​​​​​​​​​​​

Refund of outstanding balance

For the refund of outstanding balance or card closure please send the request to PayLife Service Center

How to get the outstanding balance

Refund of outstanding balance

Please fill out the form for card closure or refund of outstanding balance and forward it to The outstanding balance will be refunded to the given bank account without closure of your PayLife prepaid card.

Request for card closure

Please fill out the form and forward it to Possible outstanding balance will be refunded to the given bank account.

Good to know

The refund is free within one year after the expiration date of the prepaid card. Informations about the administration charge of your PayLife prepaid product could be find in the general terms and conditions.

Terms and conditions

Request for card closure or refund of outstanding balance

Please send this form via mail or E-mail.

 Form for card closure or refund