You can check the balance on your PayLife prepaid card at any time. Here you will find full details of the various options, and how they work.
Check the balance of your PayLife prepaid card online.
Have the following ready:
You find your personal access code ('customer control number') in the documents you have received together with your card.
For non-personalized gift cards or cash4web the access code is printed on the back of the card respectively on the voucher.
View at any time:
If you have misplaced or forgotten your access code, please call us during service hours and we will be happy to help.
Phone: +43 (0)5 99 06-6100
Service hours: Mo - Fr, 8 am - 4:30 pm
Want to check your balance via text message? Simply register via SMS to use this convenient option.
Register & activate SMS services
Send an SMS containing your card number (without spaces).
Having completed the one-time registration, you can check your balance at any time via the registered mobile number.
Check current balance
Send an SMS containing "?" to receive a text message containing your current balance.
Deactivate Info SMS (Mastercard RED only)
Cardholders of Mastercard RED (contactless) will receive a text message after every transaction as a free service.
To deactivate this option send an SMS containing "stop".
Deactivate SMS services
To deactivate all SMS services send an SMS containing "ende".
Change mobile number
First, please deactivate SMS services for the old mobile number. From the next working day onwards, you can activate the new mobile number.
Good to know
The number for all inquiries is +43 664 660 4404
Registration and use of SMS services is free*. The only charge is the cost of sending an SMS message imposed by your mobile network operator.
*Subject to change
For the refund of outstanding balance or card closure please send the request to PayLife Service Center
Refund of outstanding balance
Please fill out the form for card closure or refund of outstanding balance and forward it to firstname.lastname@example.org. The outstanding balance will be refunded to the given bank account without closure of your PayLife prepaid card.
Request for card closure
Please fill out the form and forward it to email@example.com. Possible outstanding balance will be refunded to the given bank account.
Good to know
The refund is free within one year after the expiration date of the prepaid card. Informations about the administration charge of your PayLife prepaid product could be find in the general terms and conditions.